The GOLD Alliance is our commitment of excellence to our customers. It’s a commitment to quality service and improving our customer’s business. The GOLD Alliance is a partnership that offers our preferred clients priority service response, a cost containment strategy, and guaranteed service performance. The cornerstone of the GOLD Alliance is superior customer service, backed by the GOLD Alliance Guarantees.
GOLD Alliance Clients can expect:
- Priority Service Response
- Guaranteed Service Performance
- World Class Products – Guaranteed
- Dedicated Professional Team
- Immediate Customer Attention
- Continual Technology Upgrades
- Client Review Meetings
Our GOLD Alliance responsive service is by skilled technicians. Our technical support professionals average 17 years in the industry. Every service technician completes a rigorous factory and in-house training curriculum.
With more technicians per machine than any other company in the area, you can count on NATIONAL Business Technologies for prompt and efficient service. Our service technicians are backed by a state-of-the-art dispatching system that enables a technician to be dispatched from the location nearest you. Our customers experience an average response time of less than four hours. NATIONAL Business Technologies technicians are measured on machine reliability, not number of calls per day. As a result, our customers experience unparalleled manufacturer direct service and support.
Our technicians are further supported by our GOLD Alliance monitoring capabilities that alert us whenever there is an issue of the printer fleet. Such critical notifications will include the error code of a problem device to enhance our first call response service.