The ability to communicate well is essential for any business, whether it’s with customers, vendors, or employees. Today, businesses rely on many different tools for communication such as phone systems, email, instant messaging, and video conferencing to stay connected.
Increasingly though, businesses are turning to a Unified Communications (UC) solution that provides a single platform for all their communication needs.
How can you tell if your business could benefit from a Unified Communications strategy? Read on to find out!
1. Employees Use Multiple Communication Tools: Do your employees use multiple communication tools such as email, phone systems, instant messaging apps, and video conferencing platforms? If so, they may be wasting time switching back and forth between platforms leading to lost productivity and frustration. With a Unified Communications solution, all your communication tools are in one place, so your employees can easily access everything they need.
2. Customers Have Difficulty Reaching the Right Person or Department: If your clients are struggling to connect with your business, it might be time to explore Unified Communications. A UC solution enables customers to quickly connect with the right person or department through automated routing of direct calls or messages to the appropriate team member. Customers get the help they need quickly and easily.
3. Team Members Work Remotely or in Different Locations: Unifying your remote team on one technology platform provides many advantages. From improved collaboration to increased accessibility, a UC solution can empower teams to work more productively – wherever they may be! With an integrated suite of messaging, voice, and video conferencing UC offers tangible results for companies looking to boost their productivity outside traditional office spaces.
4. Rapid Growth That Requires Better Collaboration Tools: Scalability is an important aspect of Unified Communications as it can easily adapt to your changing business needs. A UC solution can easily accommodate an increase in users or traffic without impacting performance or quality. This is achieved through flexible architecture and the ability to add new resources as needed.
Unified Communications solutions provide an efficient way for businesses of all sizes to communicate with their customers, vendors, and employees no matter where they are located.
If you’d like to learn more, contact one of our technology experts at NATIONAL. Our UC solutions streamline communication, increase accessibility to resources, and enhance productivity for remote teams. Contact us today to learn more and see how we can help your business succeed!
About NATIONAL
Committed to their customers since 1927, NATIONAL offers a range of Managed Services including IT Support and Augmentation, Cybersecurity, UCaaS, Managed Print, Document Management as well as VoIP/Telephony, Cloud Services, Printers, Copiers, MFPs, Product Print Equipment and SmartBoards.
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