Unified communications (UC) has been in existence for many years, but during the COVID-19 pandemic, it experienced unprecedented growth. As working from home became the new norm, people had no choice but to become familiar with platforms like Zoom, Google Meet, Cisco Webex, and Microsoft Teams.
As users have become more comfortable using these apps and platforms, they’re looking for more features to make communication and collaboration even easier.
Let’s explore the top 5 UC features every business should have:
- High-Quality Audio – Audio is the most essential feature of an online meeting. Even with video options, some users prefer to use audio-only. Noise reduction features can also help improve audio quality by suppressing background noise.
- Video Conferencing – Video is a basic requirement for every UC solution. It allows face-to-face communication and facilitates the demonstration of physical items that you can’t see in audio communication. Features like virtual background can protect users’ privacy and make them feel safer using videos calls.
- Multiplatform Access – In remote working, people can be anywhere at any time. Some can be traveling and still be working. Most people prefer to travel with compact devices such as smartphones instead of bulky laptops. It would be very convenient for such subjects to attend meetings from their phones. So, a good UC should be accessible on both desktops and smartphones.
- Screen Sharing – Screen sharing allows other users in the meeting to see your computer’s screen. This feature is a must-have tool for a business meeting. It allows you to share documents, product images, videos, and whiteboard illustrations. Screen sharing also helps collaborative teams participate in projects like architectural designs.
- Messaging & Chat – A messaging feature is a critical tool in online meetings, as it facilitates non-disruptive communication. It allows users to ask questions, post comments, and catch up with others behind the scene.
Honorable Mentions
The features highlighted above are a must-have for a successful modern UC solution. But they’re not exhaustive. Other features worth mentioning include meeting transcription, language translation, and breakout rooms. And most importantly, it should provide a user-friendly experience.
About NATIONAL
Committed to their customers since 1927, NATIONAL offers a range of Managed Services including IT Support and Augmentation, Cybersecurity, UCaaS, Managed Print, Document Management as well as VoIP/Telephony, Cloud Services, Printers, Copiers, MFPs, Product Print Equipment and SmartBoards.
For the latest industry trends and technology insights visit NATIONAL’s Business Technology Theater.
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